We went to TGI Friday’s in I12 Katong Mall a few days ago. It’s the Christmas season so it’s expected that the place would be really crowded, but to my surprise, it still had a lot of free tables. We were offered a seat smack in the middle of the restaurant. I asked if he could offer us a better table, he just shrugged his shoulders that seem to say, “either take it or get the hell out of here.” Of course he didn’t actually say those words, but I felt it was implied. We were already very hungry so I just shut up and took the table.
I wanted to order the Rib Eye with certified Angus beef but decided otherwise as there were signs on the menu that marked which were the popular orders and the Angus beef was not one of them. We ordered the New York Strip Steak with broccoli and fries and a half-rack of baby back ribs. I opted to have my steak medium rare. We also ordered bottomless ice lemon teas.
When my order came, the waitress asked me if it’s cooked to my liking. I sliced a small piece and noticed that it was a bit cooked more on the medium than rare. I didn’t really mind it since I was really very hungry at that moment and told her it’s just fine.
I used to like TGI Friday’s food. Now, it seems like they’re getting worse. The broccoli was overcooked. It’s so overcooked that you could crush it just by using your tongue and palate. The fries were saggy and unhappy. It looked like they were recooked. The bottomless ice lemon tea wasn’t so bottomless after all. You would have to get their attention to have a refill. The problem is that the staff seem to have attention disorders. It’s impossible to get a refill.
Overall, the experience is disappointing. I’m not surprised that there isn’t a lot of people eating here. I myself won’t be coming back to this place in the near future. I really hope they would improve their quality of food and service soon.